Privacy Policy

Last updated August 10, 2026

This Privacy Policy explains how Creative Concrete Company ("we," "us," "our") handles information when you visit our website or contact us about concrete work. We are a small, family-owned contractor in Palatine, Illinois. We are not in the data business, and we keep this simple.

1. Information We Collect

Information you give us directly

When you call, text, or email us — or use the estimate form to compose a text message — you may provide:

• Your name
• Your phone number
• Your email address
• The address or location of the proposed work
• A description of the job, and any photos you choose to send

We use this only to prepare an estimate, schedule work, perform the work, and follow up about it.

How the estimate form works

The "Request Your Free Estimate" form on our homepage does not submit data to a server, a database, or any third party. When you press send, your browser opens your own device's messaging app with the details pre-written into a text message addressed to us. Nothing is transmitted unless you personally send that message. If you close the message without sending it, we never receive anything.

Information collected automatically

Our web host may keep standard server logs (IP address, browser type, pages requested, timestamps) for security and reliability. This site does not set advertising cookies or run cross-site tracking pixels. Our pages load fonts from Google Fonts, which means Google's servers receive your IP address as part of delivering those font files; see Google's privacy policy for details.

2. Text Messages (SMS)

If you text us, standard message and data rates from your carrier apply. We use text messages to respond to your inquiry, send or confirm estimates, and coordinate scheduling. We do not run marketing text campaigns and we do not add you to any automated messaging list. You can stop receiving texts from us at any time by replying STOP or simply telling us to stop.

3. How We Use Your Information

• To respond to your inquiry and prepare a free estimate
• To schedule, perform, and follow up on concrete work
• To send invoices and handle payment
• To keep records of completed jobs, including warranty and service history
• To comply with legal, tax, permitting, and insurance obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information only with:

• Suppliers and subcontractors where necessary to complete your job — for example, giving a ready-mix supplier a delivery address
• Municipal permitting offices when a permit is required for your project
• Professional advisors such as our accountant or insurer
• Law enforcement or regulators when required by law, subpoena, or court order

5. Job Photographs

We photograph our work for our portfolio, website, and social media accounts. These photos show the concrete and the property exterior. We do not publish customer names or street addresses alongside them. If you would prefer we not photograph or publish images of your project, just tell us — before, during, or after the job — and we will honor that.

6. Data Retention

We keep job records, invoices, and correspondence for as long as needed to service the work and satisfy tax and legal recordkeeping requirements, generally seven years. Casual inquiries that do not become jobs are typically discarded within a year.

7. Security

We take reasonable steps to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send us sensitive information such as Social Security numbers or full financial account numbers by text or email.

8. Children

Our services are directed to property owners. This site is not intended for children under 13, and we do not knowingly collect information from them.

9. Your Choices and Rights

You may ask us at any time to:

• Tell you what information we hold about you
• Correct information that is inaccurate
• Delete your information, where we are not legally required to keep it
• Stop contacting you

Contact us using the details below and we will respond within a reasonable time. Depending on where you live, you may have additional rights under state law; we will honor valid requests regardless of your state of residence.

10. Do Not Track

This site does not track users across other websites, so there is no cross-site tracking behavior to disable. We do not respond to browser Do Not Track signals because we do not conduct the tracking those signals address.

11. Third-Party Links

Our site links to our Facebook page and our YouTube channel. Those platforms have their own privacy policies and collect their own data. We are not responsible for their practices.

12. Changes to This Policy

If we update this policy, we will change the "Last updated" date at the top of this page. Material changes will be reflected here rather than sent individually.